Refund policy
CANCELLATIONS OR ALTERATIONS TO THE ORDER
Should you change your mind about your purchase we have a 24 hour cooling off period in which you can cancel your order, we will need written or verbal communication from yourself ‘customer’ within this time period in order to cancel. In this instance an email is required to info@bedsnk.co.uk with the request or call on 07557193404 for assistance. If the order is cancelled, we will refund the value of products. Please note refund can take up to 14 working days to show in your account. Refund will only be given on original payment method - no exception will be made. If you wish to make any changes to your order, it must be done within the 24 hour cooling off period. Again this must be written or verbal communication. The reason for this is each bed is a made to order item and production is started after 24 hours of the order. Any cancellations after 24 hours will result in an order processing fee of £30.
RETURNS
Each bed and mattress is bespoke and made to order. Unfortunately we are unable to offer exchange on any beds or mattresses. If for any reason you are un-happy with the bed, under managers discretion it can be returned to us within 7 days however must be strictly in the original packaging. This will also incur a returns / re-stocking fee of £150. This fee will be deducted off your order total. You must communicate this with us within 24 hours of delivery and receiving the bed. Returns request after this 24 hour period will not be accepted. We reserve the right to withdraw this offer, it is at the manager’s discretion.
Once the packaging on any beds has been opened we will not accept returns. This does not apply to mattresses. They are strictly non returnable.
It is the responsibility and cost of the buyer to return the bed to us within the acceptable returns time frame of 7 days. If you choose to return the bed to us, you must email us on info@bedsnk.co.uk Whereby we can provide you with the returns address. We can offer collection of the bed however this incurs a collection fee of £120 which will be deducted from your order total and once the bed is received and inspected you will be refunded accordingly.
It is your responsibility to make sure that the product will fit all stairs, passages, doors, etc. until it reaches the room where you will keep it. Also make sure there will be enough space for the (assembled) product to fit in that room. Check this Measuring Guide and the dimensions on the product pages for more information. If the product doesn't fit, we will not accept returns. You should call our customer services team if any information isn't listed. Please carefully read the full Returns Policy including cancellations WWW.BEDSNK.CO.UK/RETURNSPOLICY
WARRANTY
Manufacturers Warranty
With all of our products you will also secure a free one years manufacturers warranty. This warranty starts from the day of delivery. However, some exclusions do apply.
In the event that a bedframe is purchased, Bedsnk is not responsible for replacing damaged parts if the bedframe has been improperly constructed or improperly used. Any bedframe that is being used on laminate or wooden flooring must have anti slip pads under the centre legs / feet and they must be straight or the bed will collapse. Also the bed once assembled is not to be dragged with the mattress on it, as this will cause excess pressure on the central support causing the bed and feet to collapse.
